Terms & Info
ORDERING
General
No password is required to shop with us, but you must be 18 years old or shop with parental approval. Prices are in Swedish Krona and include 25% VAT.
It's easy and convenient to buy muntins from us; follow our advice and instructions in the "Step by Step" guide for measurement, and you will be satisfied with your delivery.
Delivery is to the nearest pick-up point or directly to your home, depending on the chosen shipping method.
ORDERING
Once you have filled in your muntin details, click on the purchase button. You will then have two options: continue shopping or proceed to checkout. Alternatively, use the checkout icon at the top of the page.
Any discounts due to multiple purchases of the same muntin are applied at checkout.
Upon receiving your order, you will automatically receive an order confirmation via email.
If you do not receive your confirmation, please contact us, and we will send it manually.
As soon as we have manufactured your muntins and they have left our workshop, you will receive a delivery confirmation via email, which also includes information to track your package.
When your package arrives at your pick-up point and is ready for collection, you will receive a notification via SMS.
PRIVACY POLICY
When placing your order with us, you need to provide certain personal information. By placing your order, you agree that we store and use your information in our operations to fulfill the contract with you. According to the Personal Data Act (PUL), you have the right to access the information we have registered about you. If it is incorrect, incomplete, or irrelevant, you can request that the information be corrected or deleted. Please contact us via email.
COOKIES
Our webshop uses cookies to enhance your experience on our website, for example, to add items to your shopping cart or view related products. We also use cookies to track overall traffic in our webshop. The text file is saved in your browser and is deleted when you restart your browser. You can configure how you want to handle this on your computer, including disabling cookies.
There is also an option at the bottom of the page where you can deny or approve your consent.
DELIVERY TIME AND SHIPPING
Since all our muntins need to be custom measured and manufactured to fit your windows precisely, delivery normally takes place within 7-10 days from when we receive the order.
During holidays, delivery times are slightly longer, up to 3 weeks.
Your muntins will arrive unassembled in a long narrow package, approximately 5cm longer than your longest muntin. We offer free shipping for orders over SEK 1199; otherwise, there is a shipping fee of SEK 199 for bulky items. Some products may have free shipping during promotional periods. Delivery is made to your nearest pick-up point that accepts bulky goods (over 120cm in length).
DELAYED DELIVERY
If there is a delivery delay, we will notify you via email. We will do everything possible to fulfill your order, but there may be circumstances beyond our control, such as when our suppliers or carriers cannot meet their commitments to us. We reserve the right to disclaim any compensation to the customer regarding delivery delays.
UNCOLLECTED PARCEL
Nyaspröjs.se charges the full order value, including other costs such as shipping and any invoice fees, for uncollected parcels to cover our material, labor, transport, and administrative costs.
PAYMENT METHODS
SWISH
We collaborate with Swish, where you as a customer can securely sign your purchases with BankID.
This option provides easy and fast refunds.
KLARNA CHECKOUT
Klarna Checkout makes it easy, flexible, and secure for you to shop online. By answering a few questions, you can identify yourself easily and choose the payment method that suits you best. One of the advantages of Klarna Checkout is that we separate the purchase from the payment. First, you confirm your purchase, and then you choose how you want to pay: either with Klarna invoice, Klarna account, or with a card or bank transfer. Everything is equally secure.
Payment terms are also specified at checkout under each payment option.
RIGHT OF WITHDRAWAL AND DEFECTIVE PRODUCTS
RIGHT OF WITHDRAWAL
Since each muntin is custom-made and produced to order, we want to inform you that the right of withdrawal under the Distance and Home Sales Act § 5 and according to our terms of purchase ceases to apply. This is because the product is considered specially manufactured. The condition applies to all custom-made products.
Read more about the Distance Agreement Act at the Consumer Agency: http://www.konsumentverket.se/
RIGHT OF WITHDRAWAL FOR ACCESSORIES AND TOOLS
The right of withdrawal applies to products that are not custom-made.
If you wish to exercise your right of withdrawal, please contact us promptly via our contact form so that we can confirm your return.
We only accept returns of entire and unopened packages.
If you exercise your right of withdrawal, you as the customer are responsible for the return shipping costs.
WARRANTY & DEFECTS
We hope that you will be completely satisfied with our product, but should the unexpected occur, the following applies:
Nyaspröjs.se provides a one-year warranty on all products against original defects, excluding those caused by wear and tear, improper installation, or negligence.
Our muntins are made from high-quality materials and in modern and purpose-built production facilities. Throughout the manufacturing process, there are built-in checks to ensure a flawless product.
Nevertheless, we recommend that you always inspect the product before installation to ensure there are no manufacturing defects or transport damage. This is especially important as we do not cover additional costs resulting from incorrect installation.
If the muntin fits poorly due to a wrong order, such as length, width, or glass list angle, it cannot be considered a product defect. Therefore, we ask you to measure carefully and follow the advice and instructions provided on Nyaspröjs.se.
CLAIMS & RETURNS
If a fault is detected, please promptly send documentation with photos and a brief description via email (info@nyaspröjs.se) or through our contact form, and we will normally respond within one business day with an action plan.
Do not return products to us without first contacting customer service.
If the cause is a manufacturing defect or transport damage, we will, of course, replace the item free of charge with a new one.
According to the Consumer Sales Act, you as a private person have three years to claim an original defect in a product. The claim must be made within a reasonable time from when the defect was discovered. However, after the warranty period, the buyer must demonstrate that the defect existed at the time of delivery.
OTHER INFORMATION
To ensure a good end result, it is important to follow the installation instructions provided. Although our muntins are considered easy to install, we recommend that you seek professional help if you are unsure.
All image information on Nyaspröjs.se should be seen as illustrations, and we cannot guarantee that the image accurately depicts the appearance and characteristics of the product.
COMPANY INFORMATION
The content of this online store is provided, updated, and managed by the following company:
Nyaspröjs.se
https://www.nyaspröjs.se
Company Name: Protobuild Sweden AB
Organization Number: 556971-8421
Address: Skalldalsvägen 18
City: 436 52 Hovås
Email: info@nyaspröjs.se
Phone: 031 - 97 10 00